FAQ

If you receive a damaged or defective product, please contact our customer service team immediately at the contact us page, and we will provide a solution as soon as possible.

Yes, we offer a 12 months warranty on our products. Please refer to the product description or contact our customer service team for more information.

A stair lift (aka chairlift or stairlift) is a mechanical device that helps people with mobility issues to move up and down stairs. It is attached to a rail mounted on the stairs and works by transporting the user up and down the rail on a chair or platform.

Anyone with difficulty climbing stairs due to mobility issues can benefit from a stairlift. This includes older adults, people with disabilities, and those recovering from surgery or injury.

Yes, stairlifts can be customised to fit your stairway and your needs. Different types of stairlifts are available, including straight, curved, and outdoor models. Quote Now!

The cost of a stairlift depends on several factors, including the type of stairlift, the length and shape of your stairway, and any additional features or customisation. A straight stairlift can cost anywhere from £1,200 to £3,000, while a curved stairlift can cost up to £5,000 or more. Quote Now!

In some cases, stairlifts may be covered by insurance or government assistance programs. It is best to check with your insurance provider or local government to see if you qualify for assistance.

The installation time for a stairlift can vary depending on the type of stairlift and the complexity of your stairway. A straight stairlift can typically be installed in a few hours, while a curved stairlift may take several days.

Yes, stairlifts do require regular maintenance to ensure they are working correctly. Typically the stairlift provider offers a year's service included with the sales. There are optional extra services you can purchase in advance at discounted prices. Quote Now!

Yes, stairlifts are safe when installed correctly by a qualified professional. They come with various safety features, such as seat belts, sensors, and emergency stop buttons to ensure the user's safety.

Yes, many stairlift providers offer the option to rent a stairlift instead of purchasing one. This option can be beneficial for those who only need a stairlift for a temporary period. Quote Now!

Several stairlifts are available, including straight, curved, and outdoor stairlifts. There are also some particular called specialist stairlifts for specific needs, such as for heavy-duty taking people up to 250kg/30 st and sitting with the option to stand. Quote Now!

Some grants and funding options are available for stairlifts, such as from local councils or charities. It's best to check with your local authority or healthcare provider to see what options are available to you.